In the rare case that you have received a wrong, (i.e., mattress model or size other than what you ordered), damaged or incomplete product, please inform the delivery team before they leave your premises, and we will correct the order within a day or two max. The mattress must be unused and returned to the delivery team at the same moment.

The replacement does not apply to any other part of the mattress or the entire mattress which has been subjected to misuse, neglect, accident, natural calamity or mishandling. To arrange a replacement, please contact us or email us at: cs@moltyfoam.ae

For hygiene and safety reasons, all accessories and pillows are non-exchangeable and non-replaceable once purchased.

If you notice any manufacturing defect at the time of delivery, please inform the delivery team before they leave your premises. Claims reported after the delivery team has departed will not be eligible for exchange or replacement.